Shipping policy

Shipping Policy

Free worldwide shipping

Every Zappsy order ships free, anywhere we deliver. There's no minimum spend and no postage added at checkout.

Processing and delivery times

Orders are processed within 1–2 business days. Once dispatched, delivery takes 5 to 10 days. You'll receive a tracking link by email at dispatch.

Remote regions and periods of high demand can add a few days. If your order hasn't arrived within 20 days of dispatch, email us and we'll chase it or replace it.

Where we ship

We deliver to most countries worldwide. A small number are excluded — mainly remote island territories and destinations where we can't offer reliable tracked delivery. If your country doesn't appear at checkout, that's the reason.

Tracking

You'll get an order confirmation immediately and a tracking email at dispatch. Tracking can take 2–3 days to begin updating after dispatch; this is normal.

Customs, duties and taxes

Prices include Australian GST where applicable. For international orders, any import duty, tax or customs charge is set by the destination country and is the recipient's responsibility. Orders at this value usually clear without charges, but we cannot predict or cover them.

Incorrect addresses

Email contact@zappsy.store as soon as you notice an error. If the order hasn't dispatched we can correct it. Once shipped we can't redirect it, and parcels returned to sender due to an incorrect address will be refunded minus any return costs.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, email us with your order number and a photo where relevant. We'll send a replacement or refund you in full. You won't be asked to return a damaged item.

Contact

Zappsy
contact@zappsy.store