Shipping & Delivery
Free worldwide shipping
Every Zappsy order ships free, anywhere we deliver. There's no minimum spend and no surprise postage added at checkout.
How long it takes
Delivery: 5 to 10 days.
Orders are processed within 1–2 business days of being placed. Once dispatched, you'll receive a tracking link by email.
Remote regions and periods of high demand can add a few days. If your order hasn't arrived within 20 days of dispatch, email us and we'll chase it or replace it.
Where we ship
We deliver to most countries worldwide. A small number are excluded — mainly remote island territories and destinations where we can't offer reliable tracked delivery. If your country doesn't appear at checkout, that's the reason.
Tracking your order
You'll get a confirmation email as soon as you order, and a second email with tracking once your parcel is dispatched. Tracking can take 2–3 days to start updating after dispatch — that's normal and doesn't mean anything is wrong.
Customs, duties and taxes
Prices shown include Australian GST where applicable. For international orders, any import duty, tax or customs charge is set by the destination country and is the recipient's responsibility. Orders at this value usually clear without charges, but we can't predict or cover them.
Wrong address?
Email contact@zappsy.store as soon as you notice. If your order hasn't been dispatched yet we can correct it. Once it's shipped, we can't redirect it — and parcels returned to sender due to an incorrect address will be refunded minus any return costs.
Lost or damaged parcels
If your parcel is lost in transit or arrives damaged, email us with your order number (and a photo, for damage). We'll send a replacement or refund you in full. You won't be asked to return a damaged item.
Questions
Zappsy
705A/112 Goderich Street, East Perth WA 6004, Australia
contact@zappsy.store